At Digian Digital Services, we take pride in delivering high-quality design services tailored to meet the unique needs of our clients. Our team of experienced designers begins working on your project immediately upon receiving your order to ensure that we provide the best results in a timely manner. Given the nature of our work, where significant time and resources are dedicated to each project right from the start, we are unable to offer refunds once the design process has commenced.
Our design process is highly customized, involving personalized consultations, conceptualization, and the creation of bespoke designs based on your specific requirements. As such, every project requires a considerable investment of time and effort from our team of professionals. From the moment an order is placed, resources are allocated, and our designers start working diligently to bring your vision to life. This commitment to immediate action is essential for maintaining the high standard of service we provide to all our clients.
We understand, however, that there may be exceptional circumstances where a refund request may be warranted. In such rare cases, we are willing to consider these requests on a case-by-case basis. To qualify for a potential refund, you must provide a detailed explanation of your situation, including any specific reasons why you believe a refund is justified. Each request will be thoroughly reviewed, taking into account the progress of the work, the time already invested, and the specific nature of the issue raised.
To submit a refund request, please contact our customer support team within 48 hours of placing your order. Include your order number, project details, and a comprehensive description of your reasons for requesting a refund. Our team will assess your request and respond within 5-7 business days. Please note that submitting a refund request does not guarantee approval, and any decision made by Digian Digital Services regarding refunds will be final.
In very rare and exceptional cases, where the work has not significantly progressed or if there are circumstances beyond our control that prevent us from fulfilling our commitment, we may consider issuing a partial refund. This is strictly at the discretion of Digian Digital Services and will depend on the individual circumstances of each case.
By placing an order with Digian Digital Services, you acknowledge and agree to this refund policy. We are committed to providing outstanding digital design services and will do our utmost to ensure your satisfaction with the final product. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us.
Thank you for choosing Digian Digital Services. We appreciate your understanding and look forward to working with you to create exceptional designs that meet your needs.